Contact Our Online Pharmacy

We take your care very seriously at Prescription Doctor and are always on hand to answer any questions you may have. It’s easy to contact our 24/7 pharmacy online and to find the answers you’re looking for. We’re always happy to help.

Our support team are just on the end of a phone ready to assist you with any query or problem. If you prefer you can send an email and you will receive a reply within 2 hours.

Please note our support team work Monday to Friday 9am until 5pm.

Patient Order Status / Dr Chat

If you need to check your order status or talk to your prescriber, log in to DR Chat where a message may be waiting for you. You can also send a message this way.


ID Verification

If you have received a request of proof of ID. Please send photographic identification to

Valid ID includes a  passport or both parts of a driving licence.

For all other queries please check our FAQs or return to our homepage where the answers are waiting for you.

For any reason you cannot provide the above proof of id, please do speak to our customer service team on 02070 430715


Send an Email