Conditions
Private & confidential service
Discreet packaging and payment
Genuine & branded medication
From our UK registered pharmacy
All inclusive service - No hidden fees
Prices include consultation & prescription

Privacy Policy

Al Muhsineen Limited (the “Company”, “we” or “us”) is committed to protecting and respecting your privacy.

This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.prescriptiondoctor.com, you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR) (the “Act”), the data controller is Al Muhsineen Limited, a company registered in England with company number 06749046

Information We Collect From You

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site, www.prescriptiondoctor.com, (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a Product, place an order on our site, participate in discussion boards or other social media functions on our site, or enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site, we will automatically collect the following information:
  • technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on our site. We will also have told you for what purpose we will share and combine your data. We work closely with selected third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, provided you accept them. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies: These are required for the operation of our site. They include cookies that enable you to log into secure areas of our site, use the shopping cart, or make use of e-billing services.
  • Analytical/performance cookies: These allow us to track the number of visitors to our site. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our site, enabling us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Information you give to us

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the order form on which we collect your data;
  • to notify you about changes to our service; and
  • to ensure, using internal data analytics and other related marketing methods, that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Disclosure of your information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the EU’s General Data Protection Regulation (GDPR).

You agree that we have the right to share your personal information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but have the right to provide them with aggregate information about our users. We may make use of the personal data that we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site; and
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area (“EEA”). It will also be processed by staff operating within the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information that you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We have implemented appropriate safeguards to ensure that personal data transmitted to us is sent and stored securely. We use strict procedures and security features to prevent unauthorised access.

Our compliance with General Data Protection Regulation (GDPR)

Article 6 - Lawfulness of processing

  • 1. Processing shall be lawful only if and to the extent that at least one of the following applies:
    • (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
    • (b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

Article 9 - Processing of special categories of personal data

  • 2.
    • (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services.

Article 13 - Information to be provided where personal data are collected from the data subject

  • 1. Where personal data relating to a data subject are collected from the data subject, the controller shall, at the time when personal data are obtained, provide the data subject with all of the following information:
    • (a) the identity and the contact details of the controller and, where applicable, of the controller's representative;
    • (b) the contact details of the data protection officer, where applicable;
    • (c) the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;
    • (d) where the processing is based on point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party;
    • (e) the recipients or categories of recipients of the personal data, if any;
    • (f) where applicable, the fact that the controller intends to transfer personal data to a third country or international organisation and the existence or absence of an adequacy decision by the Commission, or in the case of transfers referred to in Article 46 or 47, or the second subparagraph of Article 49(1), reference to the appropriate or suitable safeguards and the means by which to obtain a copy of them or where they have been made available.
  • 2. In addition to the information referred to in paragraph 1, the controller shall, at the time when personal data are obtained, provide the data subject with the following further information necessary to ensure fair and transparent processing:
    • (a) the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
    • (b) the existence of the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability;
    • (c) where the processing is based on point (a) of Article 6(1) or point (a) of Article 9(2), the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
    • (d) the right to lodge a complaint with a supervisory authority;
    • (e) whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data;
    • (f) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
  • 3. Where the controller intends to further process the personal data for a purpose other than that for which the personal data were collected, the controller shall provide the data subject prior to that further processing with information on that other purpose and with any relevant further information as referred to in paragraph 2.
  • 4. Paragraphs 1, 2 and 3 shall not apply where and insofar as the data subject already has the information.

Article 14 - Information to be provided where personal data have not been obtained from the data subject

  • 1. Where personal data have not been obtained from the data subject, the controller shall provide the data subject with the following information:
    • (a) the identity and the contact details of the controller and, where applicable, of the controller's representative;
    • (b) the contact details of the data protection officer, where applicable;
    • (c) the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;
    • (d) the categories of personal data concerned;
    • (e) the recipients or categories of recipients of the personal data, if any;
    • (f) where applicable, that the controller intends to transfer personal data to a recipient in a third country or international organisation and the existence or absence of an adequacy decision by the Commission, or in the case of transfers referred to in Article 46 or 47, or the second subparagraph of Article 49(1), reference to the appropriate or suitable safeguards and the means to obtain a copy of them or where they have been made available.
  • 2. In addition to the information referred to in paragraph 1, the controller shall provide the data subject with the following information necessary to ensure fair and transparent processing in respect of the data subject:
    • (a) the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
    • (b) where the processing is based on point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party;
    • (c) the existence of the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject and to object to processing as well as the right to data portability;
    • (d) where processing is based on point (a) of Article 6(1) or point (a) of Article 9(2), the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
    • (e) the right to lodge a complaint with a supervisory authority;
    • (f) from which source the personal data originate, and if applicable, whether it came from publicly accessible sources;
    • (g) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
  • 3. The controller shall provide the information referred to in paragraphs 1 and 2:
    • (a) within a reasonable period after obtaining the personal data, but at the latest within one month, having regard to the specific circumstances in which the personal data are processed;
    • (b) if the personal data are to be used for communication with the data subject, at the latest at the time of the first communication to that data subject; or
    • (c) if a disclosure to another recipient is envisaged, at the latest when the personal data are first disclosed.
  • 4. Where the controller intends to further process the personal data for a purpose other than that for which the personal data were obtained, the controller shall provide the data subject prior to that further processing with information on that other purpose and with any relevant further information as referred to in paragraph 2.
  • 5. Paragraphs 1 to 4 shall not apply where and insofar as:
    • (a) the data subject already has the information;
    • (b) the provision of such information proves impossible or would involve a disproportionate effort, in particular for processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, subject to the conditions and safeguards referred to in Article 89(1) or in so far as the obligation referred to in paragraph 1 of this Article is likely to render impossible or seriously impair the achievement of the objectives of that processing. In such cases the controller shall take appropriate measures to protect the data subject's rights and freedoms and legitimate interests, including making the information publicly available;
    • (c) obtaining or disclosure is expressly laid down by Union or Member State law to which the controller is subject and which provides appropriate measures to protect the data subject's legitimate interests; or
    • (d) where the personal data must remain confidential subject to an obligation of professional secrecy regulated by Union or Member State law, including a statutory obligation of secrecy.

Data retention

For all private prescriptions dispensed, we keep a record of the prescription for 2 years from the dispension date. This is in accordance to the Humans Medicines Regulations 2012.

We only store the personal details which you supply for as long as we need them.

Shared data

In order to deliver packages directly to you, we use courier companies such as DPD and Royal Mail. We share your name, your address, and contact information such as phone number and email address.

In order to comply with laws pertaining to the supply of medications available through this site, our affiliates are required to confirm the identity of persons ordering medications using the credit reference agency Equifax. The data we share with Equifax includes your name, your address, and your date of birth. When you order medications, you are required to agree to their use of this service to confirm your identity.

More information can be found here.

Your rights

As outlined in the GDPR, you have the following rights:

The right to access of information:

You can request a copy of the information we have about you. We will provide this information free of charge within 30 days of the request.

The right of rectification:

If any personal details are wrong, you have the right to require us to correct this information.

The right of erasure (“right to be forgotten”):

You have the right to request us to delete your personal information in certain circumstances. We will delete the information free of charge within 30 days of the request.

The right to restrict processing:

Under certain circumstances, you have the right to restrict or suppress the processing of your personal data. We will still be permitted to store your personal data. You may want to request this if the information we are given is wrong or if you cancel your order.

The right to data portability:

In addition to accessing information we have about you, you have the right to request us to transfer this data to another controller or to you for your own personal use. Upon request, we can transfer your personal information without hindrance to another controller or directly to you.

The right to object:

You have the right to object to your personal information being processed for direct marketing or legitimate interests so long as you (the data subject) can provide a sufficient reason.

You can exercise any of these rights at any time by contacting us at admin(at)prescriptiondoctor(dot)com or at our registered office address.

Changes to our privacy policy

Any changes that we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check frequently to see any updates or changes to our privacy policy.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Prescription Doctor - admin(at)prescriptiondoctor(dot)com