Data and Payment Security

At Al Muhsineen, trading as prescriptiondoctor.com, we use encryption technologies to ensure the security of our users.

Prescriptiondoctor.com is SSL certified by GeoTrust. This ensures a secure connection between your device and our servers. This means that data cannot be intercepted while it is travelling to and from our servers.

It's important to always check that the online service you use is secure. Always look for the padlock icon in the address bar of your browser; this indicates that a website is SSL-secured.

Data is held on our secure servers hosted by OVH Cloud. They comply with ISO 27001 regulations.

Personal online security

While we make efforts to ensure your connection to our services is secure, it is important to practise safe browsing. It is your responsibility to protect your own personal online security.

You can find out more about protecting your information online from the National Cyber Security Centre.

• A compromised email account can be used to access a Prescription Doctor account. Although we do not send sensitive personal details via email, please delete any emails you no longer need.
• Ensure you use strong passwords that contain both uppercase and lowercase letters, as well as symbols and numbers. Your passwords should be changed regularly, and you should avoid using the same password twice.
• Keep your passwords secure and do not store them in the browser of a shared computer.
• Ensure your device is up to date with the latest security patches. This includes updating your browser and operating system when new updates come out.
• Secure your device with a strong password or PIN. Where applicable, use biosecurity such as fingerprint ID to ensure your device is secure.
• Always check the URL of the website in the address bar. Double-check that there is a padlock icon to ensure your connection is secure.
• Review your browser's security and privacy settings regularly.

When using any online service, you should ensure that the website is secure. Check the URL for the padlock icon to confirm that the service you are using is secure. This ensures that the data being transmitted between your device and the servers which host the website is secure.

While we aim to ensure that all the information we provide to you through our website and via email is secure, we encourage you to exercise caution when using online services regarding your health.

Payment security

We accept payments via credit or debit cards from major vendors including Visa, Electron, Mastercard, Maestro and American Express. In cases where your order is declined, such as if our doctor deems the treatment unsuitable or unsafe for you, a full refund will be issued.

www.prescriptiondoctor.com is compliant with Payment Card Industry Data Security Standards (PCI DSS).

We use 3D Secure authentication technology to ensure transactions are secure. Additionally, we utilise an Address Verification Service (AVS) to verify the transaction. These help prevent fraudulent transactions and protect you when making payments online.

Please understand that we do not store your card details and cannot use the details you provide to further debit your card.

Why can't I make a payment with PayPal?

Unfortunately, we are unable to accept payments for prescription medications from PayPal, as this is against PayPal's policies.

Personal and private information

Your privacy and security are at the very core of what we do, and we do everything we can to protect all the information you provide us. As a healthcare provider, we take patient confidentiality very seriously.

We abide by the Data Protection Act and GDPR to ensure that your personal data is held in the strictest confidence.

Al Muhsineen, trading as www.prescriptiondoctor.com, is registered with the Information Commissioner's Office (ICO). Our registration number is: ZA776177.

For more information on how we use your private information, please refer to our privacy policy.

We may send emails about new products and services to the email address you provide during the ordering process. You can opt out of this easily by clicking the "unsubscribe" button in the footer of our emails.

We may request that you provide further documentation, such as a passport, driver's license, letterhead, or a previous prescription. These documents are used to verify your name, date of birth, address (if applicable) and to confirm you have been prescribed a medicine before.

Any additional documents we request can be uploaded securely to your Prescription Doctor account via our website. You can review these documents via your Prescription Doctor account anytime.

We do not sell any personal data you provide to any third party, and we do not host advertisements on our website.

Sending personal data by email

Any emails containing or requesting confidential data held by Al Muhsineen will be sent to the "reply to" email address provided, unless you specifically request another method.

Email is not considered a secure method for delivering confidential information. We encourage you to use a personal email account which only you have access to in order to protect your confidential information.

By agreeing to this data sharing policy, you agree and understand the above information.

Please direct all enquiries about your personal data to our Data Officer (email admin(at)prescriptiondoctor(dot)com).