Frequently Asked Questions

How can I pay for my order? 

You can pay for your order using a credit, debit card, or bank transfer. 

I don’t have a credit card. How can I pay? 

If you don’t have a credit or debit card, you can pay via bank transfer. For a bank transfer, we will give you a unique reference number at checkout. Once the money has cleared in our account, we will process your order.

How do you keep my details safe? 

We are a completely secure site and take many measures to ensure your details are kept safe. We understand that you have a right to extreme privacy when purchasing sensitive health medications.

Payment and refunds? 

Card Payment: Please notify us that you wish to cancel your order. Your refund will show as available in 3 - 5 days.

Bank Transfer: A member of our team will contact you requesting your bank details. These details are only used to transfer the funds back into your account.

Are your medications addictive? 

Some of our medications are addictive if taken for a prolonged period of time, just as over-the-counter medications are. We encourage you not to take the medicines for longer than prescribed. If your condition improves, please let your GP know so you can gradually reduce your medication.

How do I know your medications are safe? 

All of our medications are branded and approved, clinically trialled and safe to use. They are the same medications you would be prescribed by your GP and you will probably recognise the boxes and brands when you buy our prescription medicine online.

Is my doctor notified about my order? 

We will only notify your doctor if you request us to do so. For good continuity of care from your own GP, we encourage you to inform your GP directly.

Discreet delivery? 

We are committed to delivering a discreet service and understand your need for trust and compliance. We ship all orders via a trackable courier using discreet plain packaging.

Do I need to wait all day for delivery? 

Once your order is dispatched, you will receive a tracking number.

Do you deliver on weekends? 

We deliver medications between Monday and Friday but don’t deliver on weekends or bank holidays. This may change in the future.

My order hasn’t arrived. What should I do? 

You should receive a tracking number with your order, which you can use to track your parcel online. This should give you a clear indication of where your parcel is. If you haven’t received your parcel within the timeframe given by our couriers, please contact your local depot to find out its current location. You can also contact our support team, who will do this for you.

Can I be notified by text? 

On checkout, you will be asked to leave your mobile number so our courier can text you about the delivery. This is also useful if the courier has problems finding your address. We will not use your mobile number for any other purpose.

Can I re-order medication? 

Yes, you can re-order medication. On your first order with us, we will have registered you and forwarded your login details to the email address used during checkout. You can use your login details to re-order your medication.

Chat message, email alert 

Once you have completed your consultation and payment, the registered prescriber reviewing your order may invite you into a secure chat portal to answer any questions they may have. Feel free to discuss any concerns you may have regarding your medication or condition. You can access this via my account.

What is involved in the consultation? 

The online consultation asks a series of multiple-choice questions to determine whether the prescription medication is suitable for you. These questions are essential in ensuring your safety when prescribing the medication. Along with your height and weight, you will be asked questions about your condition. You should read every question thoroughly and answer honestly so we can keep you as safe as possible when prescribing prescription medication.

Who prescribes my medication? 

Once you complete our online consultation, you will be issued a digital prescription, which will then be passed on to our UK pharmacy for dispensing. Your prescription is written by one of our trusted prescribers, who has extensive experience in this field.