We ensure that we offer the highest standards of privacy and security to all users of our website and services therein.
The personal information we collect is only done so in order to comply with your request for a consultation, medical advice and a prescription. We also collect technical information in order to improve the experience of our site.
This policy will cover the data we hold, how we use the data and what we do to protect your data and privacy.
In this policy, "we", "us" and "our" refer to Al Muhsineen trading as www.prescriptiondoctor.com.
When we use the term "writing" in this policy, we are also including electronic messaging such as emails and text messages.
If you wish to contact us regarding any information pertaining your rights or the processing of data you provide, you can contact our customer services team by telephoning 0208 191 7477, or by sending an email to enquiries(at)prescriptiondoctor(dot)com.
Personal data relating to health and medical information is classed as "Special category of data". For that reason, it can be subject to certain exemptions and provisions.
Within the GDPR regulations there is a lawful basis for processing customer data:
GDPR Article 6 (1)(c): processing is necessary for compliance with a legal obligation.
Al Muhsineen Ltd is legally required to abide by regulations governing healthcare which require accurate information to be held on a patient record.
GDPR Article 9 (h): processing of special categories of personal data: "processing is necessary for the purposes of preventive or occupational medicine, … medical diagnosis, the provision of health or social care or treatment".
As such, Al Muhsineen are required by law to process this information in order to provide its services, which include the provision of medicine and medical devices.
Al Muhsineen are the "data controller" trading as Prescription Doctor in the UK. Please contact us on admin(at)prescriptiondoctor(dot)com for any issues or information relating to your personal data.
We take your privacy seriously and as such we are transparent about how your data is collected, stored, processed and shared.
We follow the current GDPR regulations and abide by the Data Protection Act. Our Information Commissioner's Office (ICO) registration number is ZA776177.
At Al Muhsineen, we provide health advice and offer treatment via prescription if deemed appropriate by our online doctor. These medicines are provided via postal service from our fully licensed and regulated UK Pharmacy.
As such, we must comply with the legal requirements for issuing of prescription medicines and the collection, processing and sharing of data. Part of our requirements include confirming your identity, keeping up to date personal medical information and informing your own GP if you give us permission to do so.
In order for us to verify a person's identity and verify their age, for supply of a prescription, we require the following information to be correct:
If your identity cannot be verified using a credit reference agency (LexisNexis), we will require you to submit proof of identity before a prescription can be provided.
In order to create an account with Prescription Doctor, we require some basic medical information such as blood pressure, allergies etc. This is to build your core medical record. To then further order a prescription for a medicine you will be required to answer specific medical questions relating to that product and associated medical condition.
The answers to these are recorded and form part of the overall consultation process with our doctor. Our panel viewable for our doctor contains full history provided, answers to specific questions for that medicine, and any previous order history or advice provided. All of these in combination are used by the doctor to make a decision for issuing a prescription to the pharmacy.
If a doctor requests more information from a patient, this is passed to the customer service team confidentially who then forward this request to the patient. Any reply with information is again confidentially passed to the doctor and forms part of the medical record.
We strongly advise patients to inform their local GP of any consultations taken online and any resulting prescription issued by our online doctor. If you choose to include your GP, you will be asked to provide their details, allowing us to notify them directly via letter or email.
Our partner pharmacy Halliwell Late Night Pharmacy enters relevant information you provide into a patient medication record (PMR) system. This PMR system acts as an independent record of any treatment supplied and is required for all UK pharmacies.
The pharmacy will also print a paper copy of your prescription which is stored on premises for 2 years as per GPhC Standards.
With your permission, the pharmacy may also carry out SCR searches which matches your details correctly to your NHS record to ensure continuity of information across healthcare providers.
In order to ensure effective healthcare treatment remotely, we require excellent communication facilities. This is done by patients providing their email address and phone numbers. Our primary form of contact will be email, with secondary contact made via telephone or SMS.
Messages from doctors and admin team will be submitted via email and will be visible on your account. Sensitive information will not be sent via email unless requested by the patient via email, where consent to reply via email is implied, unless indicated otherwise.
In order for medicine to be provided via post, and for payment to be taken, we require billing and shipping address to be provided. Each address is stored and recorded on your customer account.
We use automated emails to inform you of your order.
Automated notification emails will be sent to patients in the following circumstances:
Some automated emails may appear to be sent by our doctor. Just because an email appears to have been sent by our doctor does not confirm that the doctor has reviewed or approved your order.
You may receive automated supplementary emails from TrustPilot and Royal Mail.
We may also send promotional information about products, services and news. These messages are sent on average of once a month using Mail Chimp software. To understand what data we share with Mail Chimp, please visit the data sharing policy.
At Al Muhsineen, we reserve the right to send mass emails for important drug safety information and important updates that affect registered users. For example, when a manufacturer recalls a product or stops production, or if the ingredients of a medicine change.
We do not send targeted emails based on previous purchases or online behaviour. Any email you receive from us regarding a product or service you previously used via our website are purely coincidental.
By visiting our website www.prescriptiondoctor.com, cookies will be stored on your browser on both mobile and computer. Cookies are there to help support your use of the website. By agreeing to this policy and using our website, you consent to cookies being inserted on your device.
Prescription Doctor uses Google Analytics website visitor tracking tools to give an overall understanding of user experience and behaviour. This allows us to improve our service. Information on how this works can be found on the Google Analytics website.
If you wish to opt-out of Google Analytics, you can use Google's add-on which prevents your data from being used by Google Analytics. Further information on this add-on can be found here: https://tools.google.com/dlpage/gaoptout
We also track using Laravel sessions.
Your data will be retained indefinitely. Please see Data and Payment Security, which highlights the safety measures taken to secure your data. This is done to comply with regulation in healthcare. It is also important for both patient and doctor if an issue ever arises with prescribing or dispensing.
In accordance with UK governance, our pharmacy must retain data from private prescription issued through our www.prescriptiondoctor.com service for 2 years after they have been issued.
You can disable your account at any point by contacting our customer service team.
The www.prescriptiondoctor.com website contains questionnaires with specific questions designed to exclude some patients from treatment before they reach the doctor for consultation. This is in the interest of patient safety.
We use the email you provide to send automated emails to you about your order.
Here are the reasons we may send you an automated email:
Automated messages may be sent to you which appear to come directly from our doctor. This automated message does not confirm the order has been reviewed by the doctor, only that the order has been passed on to the doctor for review.
If you have any concerns about any emails you receive from us, do contact our customer service team by telephoning 0208 191 7477 or email us at enquiries(at)prescriptiondoctor(dot)com.
Our software is build to ensure that patient safety is paramount. Once you have created your account, this will be fixed and any new account set up with similar details will be flagged to our customer care team. We also restrict purchases of certain medicines to ensure only a safe quantity of medicines are in a person's possession at any one time.
If we have reason to believe you have created a duplicate account, we will let you know.
Patients can update their details, such as their name or address, by contacting our customer care team by email or telephone with valid reasons.
We may contact you to request information we require for processing.
Patients can also request to view all the data we hold under GDPR legislation. This can be done by contacting enquiries(at)prescriptiondoctor(dot)com. We will provide you with the requested information in an easy to read and accessible format, in compliance with the GDPR.
You will not be charged for requesting access to the data we have.
We only share your data with parties than help us to deliver you the best service online. For full disclosure of who we share your data with, please see our Data Sharing Policy.
With your consent, we will share information you provide during your order
We will never sell your data to a third party for any reason.
For all complaints or concerns relating to data, please forward details in writing to our Privacy Officer at admin(at)prescriptiondoctor(dot)com.
GDPR is now a legal requirement in the UK from May 2018. This new legislation allows you the following rights:
In order to exercise any of these rights, or if you have a query relating to this legislation and how it impacts your use of our website please contact admin(at)prescriptiondoctor(dot)com.
Please be aware that GDPR provides exceptions including legal retention of data for legitimate medical health records.