BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE.
1. These terms
What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
By using prescriptiondoctor.com, you agree to our Terms and Conditions. If you do not agree with these terms, please leave and disregard the information herein.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide medical products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
Who we are. We are Al Muhsineen Limited trading as Prescription Doctor – a company registered in England and Wales. Our company registration number is 06749046 and our registered office is at 254 First Floor, Shearbrow, Blackburn, England, BB1 8DS.
We work with selected third party suppliers (“associates”), Including registered general medical practitioners (“GPs”) and pharmacists (“Pharmacists”), who are responsible for providing the Products and/or Services through our side in accordance with their own terms and conditions.
You should review and accept such terms and conditions prior to placing an Order for Products or Services.
How to contact us. You can contact our customer service team through our Customer Services page, by telephoning 0208 191 7477, or by writing to us at enquiries(at)prescriptiondoctor(dot)com.
How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the worlds “writing” or “written” in these terms, this includes emails.
3. Our medical products and services
Prescription Doctor are an online supplier of prescription medication supplied on the basis of a prescription issued by a medical doctor registered in the UK or the European Union.
We offer an online consultation with an EU registered doctor. All medications are dispensed from our partner pharmacy Halliwell Late Night Pharmacy based in the UK.
After you complete a medical questionnaire, Prescription Doctor will pass your order details, including the questionnaire which you have filled in truthfully, to our registered doctor for review.
The private prescription issued in your name from prescriptiondoctor.com will be sent electronically on your behalf to our registered UK pharmacy for a pharmacist to dispense and deliver to the address you provided. It is your responsibility to pay the pharmacy for dispensing and supplying the medication.
All prescriptions are issued at the doctor’s discretion. Al Muhsineen cannot guarantee a prescription will be issued following a consultation with a doctor on the prescriptiondoctor.com website.
4. Use of information
Registration. To place orders through our online service, you must register your details and create an account with us. In order to register and use our services, you must be a resident of the United Kingdom and be at least 18 years old.
You must provide all the details we request during the registration process in order to use our services.
You agree to keep any details that you use to login to our online service confidential and not to share them any other person.
Relationship between Prescription Doctor and users. Prescription Doctor is domiciled in the UK and subject to the local laws of the UK for all legal, organisational and financial aspects.
You have no known allergies, sensitivities or intolerance to any products ordered
You have no known medical conditions predisposing to adverse reactions to any products ordered.
You are not taking any concurrent medications with which the products ordered are likely to interact.
You assume all responsibility for adverse outcomes which occur as a result of using the product(s) ordered.
You are abiding by any local laws, country laws, customs regulations or drug enforcement laws
Neither this website nor any employee of Al Muhsineen or any of its subsidiaries assume any legal responsibility for any incorrect or misleading information and resulting using the product(s) ordered.
We do not accept responsibility for any medical events or outcomes relating to the use of medications purchased from Prescription Doctor.
Exchange information with a doctor. You give your consent for information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged between Al Muhsineen employees and a doctor working on Al Muhsineen’s behalf for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically.
Access to medical records. If you give us consent, you agree that our pharmacist or pharmacy technicians to access your NHS Summary Care Record (SCR) if clinical and/or safety information is required. All access is logged and recorded automatically by the NHS for audit purposes. If you wish to opt-out of having an SCR altogether, you should contact your NHS GP surgery.
Permission to inform your doctor. With your consent, you give us and our pharmacy permission to inform your doctor that you have used this service in the interest of your safety. You can choose to share your GP information using the online medical form.We strongly advise you to opt-in to keep your GP informed for your safety.
You are responsible for the information you provide to us about yourself, your GP surgery, your medical condition(s) and medication. You are responsible for letting us know if there are any changes to this information and for keeping it up to date. In particular, you need to tell us about any changes in your medical conditions, medication and your delivery address.
We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
We also use credit reference agencies to confirm your age and address. You can find out more about how we use these services under our ID Verification Policy.
We will only give your personal information to other third parties where the law requires us to do so.
What happens if you do not provide necessary information to us? We may need certain information from you so that we can supply the products to you.
If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information.
If you do not or are unable to provide the necessary information in a reasonable time, or if you provide incomplete or incorrect information, we may not be able to process your order and may end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result..
We will not be responsible for any failure to supply products in the case of you failing to provide the information necessary to process your order within a reasonable time of us asking for it.
Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product:
To deal with technical problems or make minor technical changes;
To update the product to reflect changes in relevant laws and regulatory requirements;
To make changes to the product as requested by you or notified by us to you;
If we suspect that you are using a duplicate account under a different alias;
If you are outside of the age limit which is 18 – 80; or
If you fail to provide sufficient proof of identification.
Your rights if we suspend the supply of products. We will contact you in advance to inform you that we will be suspending the supply of a product, unless the problem is urgent or an emergency.
If we have to suspend the product, we will adjust the price to that you do not pay for products while they are suspended.
You may contact us to end the contract for a product if we suspend it and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to [See clause 7.5 and 7.6] and you still not do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts.
We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. We will not charge you for the products during the period for which they are suspended. As well as suspending the products, we can also charge interest on your overdue payments.
5. Use of Website
How you can use our service. You agree that you will only use our services and request prescription for your own personal use or for the exclusive use of a third party named on a prescription, who has provided consent for you to order prescription on their behalf, or in respect of whom you hold parental responsibility, guardianship, or power of attorney. Prescription medicines should never be shared with any other person.
Agreement to abide by all applicable laws. You agree not to use our services for any unlawful purpose. We will not be responsible for any misuse or abuse of any product. By using this website, you agree to comply with any and all local, provincial, state, federal, or international laws, statutes and regulations that relate in any manner to the use of this website and of any associated services or products contained thereon.
You agree not to use our service in any way that will damage, impair or render it less efficient.
You acknowledge that your use of our services does not grant you any right in relation to our intellectual property.
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. If you have been charged for the disapproved order, we will refund you the charged amount. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
From time to time, we will request certain information from you which may be confidential and/or covered by data protection legislation, for example, details of any medical conditions. If you do not provide us with this information, or you provide us with incomplete or incorrect information, we may suspend the provision of the Services or the supply of the Products by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us and we will not be obliged to provide you with any refund in such circumstances.
We only sell to the UK. Our website is solely for the promotion of medical products in the UK. Unfortunately, we do not accept orders from addresses outside of the United Kingdom.
Your order number. We will assign a unique number to your order and tell you what it is when you accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Distance selling. Due to the time required to process your order, our distance selling services are not suitable for urgently required products.
Delivery services. Products are shipped on behalf and at the risk of the purchaser. All shipments are send by registered mail or courier and need to be signed for by you or a fully authorised delegate who should be over the age of 18. Prescription Doctor is not responsible for losses, incorrect deliveries or product damage caused by improper handling of the shipping agent. According to European Law, once products have been dispensed (delivered) by a pharmacy, these products may not be returned to the pharmacy. Therefore, cancellations or alterations of orders after the order has been shipped cannot be accepted.
Prescription Doctor offers a 24-hour delivery service which is subject to availability of stock.
Prescriptions. If our doctor issues a prescription for you, our partnered pharmacy will dispense it in accordance with the rules and guidance which cover community pharmacy dispensing before dispatching it.
Your right to make changes. If you wish to make a change to your order, please contact us as soon as possible. We will let you know if the change is possible.
If you change your mind before the order has been shipped, we will be able to cancel your order and issue a full refund where applicable.
However, if the pharmacy has dispensed this and the pharmacist has signed the dispensing label, then we will not be able to refund the order as this is against UK law.
If a change is possible, we will inform you about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to proceed with the change.
If we cannot make the change, or if the consequences of making the change are unacceptable to you, you may be able to end the contract by cancelling your order.
How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
Have you bought goods? If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:
Your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Your goods are for regular delivery over a set period. In this case, you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have the right to change your mind [see clause 9], you can still end the contract before it is completed, but you may have to pay us compensation.
A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us and let us know.
The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (of, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
Our right to make minor changes to products. We may change products:
to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms of the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided before you bought it.
7. Price and payment
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount, we will contact you for further instructions before we accept your order.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
Payment. We accept payment with all major credit card companies. You must pay for the products in full before we dispatch them. Payment must be issued before our pharmacy can dispatch your product.
Payment can be taken before your order is approved. If your order is not approved, or if you request your order to be cancelled, a full refund will be issued as soon as possible.
Payment can be made after the approval process. In this instance, we will notify you via email that a payment is required before we can dispatch the item to you. If payment is not received, or you do not reply within 7 days, your order will be declined, unless stated otherwise.
We accept payment with all major credit and debit card companies.
You must have and provide us with the details of a valid UK credit or debit card in your name.
If there is a problem with the payment, we will let you know in writing or by telephone.
We do not retain any card details that you provide.
If you do not pay for the items within 7 days of placing the order, we reserve the right to cancel your order and the products will not be dispatched.
What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know.
Refunds. We will make refunds due to you as soon as possible. Refunds may take 2 to 3 business days to clear in your account.
We will send you an email to confirm that a refund has been issued. You can find out more about how and when we issue refunds in our Refund Policy.
8. Providing medical products
Delivery costs. The cost of delivery will be displayed at the checkout stage before you place an order.
Delivery of the products. We will deliver products to you as soon as reasonably possible. All products are sent by us using Royal Mail or our specialist courier, DHL, and should be delivered to you within 1 to 2 working days of dispatching your order.
We cannot guarantee the exact time and day of delivery and recommend that you allow up to 3 working days for your order to arrive once it has been dispatched. There may be additional delays in processing your order if we are waiting for further information from yourself or your GP surgery.
If you are not home when the product is delivered. If nobody is able to take the delivery at the address, the courier should leave you a note informing you of how to rearrange delivery or collect your order from a local depot.
If you do not rearrange delivery. If you do not rearrange delivery or collect the item(s) from a delivery depot, after a failed delivery to you, we will contact you with further instructions and may charge you for extra
We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Provided we do this, we will not be liable for delays caused by the event, but if there is a substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Your legal rights if we deliver goods late. You have legal rights if we delivery any goods late. If we miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:
we have refused to deliver the goods;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do under clause 8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
Ending the contract for late delivery. UK law does not permit medicines that have been shipped and labelled to be returned back. Therefore, it is important that you are sure when placing your order.
If you change your mind before the order has been shipped, we will be able to cancel your order.
However, if the pharmacy has dispensed this and the pharmacist has signed the dispensing label, we will not be able to refund the order as this is against UK law.
When you become responsible for the products. The products will be your responsibility from the time that they are delivered to you.
When you own goods. You own a product once the product is delivered to you.
Products and packaging may vary from their picture. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours of the product and it’s packaging accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the packaging and products.
The packaging and product therein may vary from those shown in images on our website.
Returning unwanted medication. You should return any unwanted medication to a pharmacy for them to dispose of safely on your behalf. You can find your nearest pharmacy using the NHS’ Find A Pharmacy service.
Liability. Prescription Doctor are not liable for the accuracy of diagnosis, treatment or medication prescribed or the correct use of supplied products. As a customer, you are responsible for the correct use of products in accordance with the prescription and guidance from a doctor.
9. Your rights to end the contract and cancel your order (including if you have changed your mind)
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you bought is faulty or misdescribed, you may have a legal right to end the contract; or to get the product repaired or replaced; or to get some or all of your money back or;
If you want to end the contract because of something we have done or have told you we were going to do.
Tell us you want to end the contract. To end the contract with us, please let us know by contacting customer services. You can telephone 0208 191 7477 or by writing to us at enquiries(at)prescriptiondoctor(dot)com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
You can cancel your order at any time before we dispense your prescription by contacting us via email or telephone and you will receive a full refund using the method of payment you used to pay for the products (if applicable). In some cases, you may be able to cancel your order after your prescription has been dispensed but before we dispatch it to you.
Unfortunately, due to the nature of medicinal products, this will not always be possible and we reserve the right to exercise our discretion in this regard.
Returning products after ending the contract. In accordance with UK law, we cannot accept the return of any medication once it has been dispatched from our pharmacy. Medication returned to our pharmacy must be destroyed within 30 days of being returned. We cannot issue refunds for items dispatched from our pharmacy.
In exceptional circumstances, such as if the medication was dispensed incorrectly or if the products were damaged during transit, we may accept the return of an item, however this will be at the discretion of the pharmacy team.
Any medication returned to our pharmacy will be disposed of in accordance with regional and national guidance.
You can ask a pharmacy near you to dispose of the medication safely if you no longer need it.
When we will pay the costs of return. We will pay the costs of return:
If medical devices are faulty or misdescribed; or
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside of our control or if we have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.
How we will refund you. We will refund you the price you paid for the products, including delivery costs, by the method you used for payment. However, we may make deductions from the price as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs and non-medicine related stocking fee) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind. If you have received a damaged or faulty product, a refund will be issued within 14 days of the pharmacy receiving the item.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided. These reasons are:
we have told you about an upcoming change to the product or these terms which you do not agree to;
we have told you about an error in the price of description of the product you have ordered and you do not wish to proceed;
where is a risk that supply of the products may be significantly delayed because of events outside of our control;
we have suspended supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 working days; or
you have a legal right to end the contract because of something we have done wrong.
10. Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not:
within a reasonable time of us asking for it, provide us with necessary information required for us to provide the products or services; or
within a reasonable time, allow us to deliver the products to you.
make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
We may withdraw products and services. We may write to you to inform you that we are going to stop providing certain products or services. We will refund any sums you have paid in advance for products which will not be provided. We reserve the right to suspend or terminate your access to our services at any time without notice if we have reasonable grounds to believe that you have breached any of these terms.
You must compensate us if you break the contract. If we end the contract in the situations listed under clause 9, we will refund any money you have paid in advance for the products we have not provided by we may deduct or charge you reasonable compensation for the net costs we will result of your breaking the contract.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product.
11. If there is a problem with a product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 0208 191 7477 or write to us at enquiries(at)prescriptiondoctor(dot)com.
Summary of your legal rights. We are under a legal duty to supply products that are conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing is these terms will affect your legal rights.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you.
We will pay the costs of postage.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both er and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purposes, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12. Disclaimer of warranties
The website includes content provided by third parties and possibly you, the consumer. We are a pure distributor of content. Third party suppliers may express certain opinions or provide certain information or offers. We make no warranty to the accuracy or completeness of any information provided from a third party.
The website cannot and does not provide information about all medical conditions. It may not contain all information that is applicable to your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your own physician.
The content on this website, the website server that makes it available and the services and products Prescription Doctor provides on this website are provided on an ‘as is’ and ‘as available’ basis without warranty of any kind, whether expressed, implied or statutory.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do no insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternate dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you needing to go to court. If you are unhappy with how your complaint was handled by us, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to our customer services by telephone on 0208 191 7477 or by email to enquiries(at)prescriptiondoctor(dot)com.
Can we help?
Our Patient Service is available Mon-Fri 09:00-16:00