Data Sharing Policy

Who we share your data with and why?

In order to provide our services, your data is shared with a number of different departments and organisations. We take great care when handling your data to ensure your safety.

WhoWhat data is processed?Why?
Al Muhsineen staffFull data accessTo process orders and provide our services and support
Pharmacy (Halliwell Late Night Pharmacy)name, address, gender, date of birth, telephone number, email, prescription detailsTo fulfil prescriptions
Royal Mailtitle/gender, name, address, telephone numberTo deliver your item
LexisNexisname, gender, date of birth, addressTo verify your identity
Doctor's surgeries (optional)title/gender, name, address, telephone number, date of birth, prescription detailsAs requested to inform your doctor of your order
OVH CloudFull data access (ISO 27001 compliant)To provide the online service and store data you provide.
Elavon (Sage Pay)title/gender, name, email address, payment card details including payment card and addressTo process payments.
Mailchimpemail address, gender, birth year, countryTo send emails about orders, products, services and important safety information
Googleemail address, details send by patients to Al Muhsineen.To store files and documents
Google analyticstypes and version of device, operating system, web browser, geographic location, referring web page, gender, age range, search term used to find us, IP address and network, pages visited on www.prescriptiondoctor.com, record of purchaseTo provide statistics about website visitors in order to improve our services
Vonagetelephone number.To send SMS messages regarding your order
TrustPilot (optional)name, email address, submitted review textReview aggregation service
General Pharmaceutical Council (GPhC)Full data access 
Policeas requestedPersonal data requests (subject to GMC guidance on patient confidentiality)
Banksname, address, email, telephone numberTo manage cases of fraudulent card use only

If you object to any of the ways we process your data, it is your right under the GDPR to restrict processing.

Please understand that some processing is necessary by law under GDPR Article 6 (1)(c) and Article 9 (h). Without processing certain data, we are unable to provide our products and services.

You can request to view all of your personal data we hold by sending an email to enquiries(a)prescriptiondoctor(dot)com. Upon request, we will provide all of your personal data in a readable and portable format.

Customer Service