In order to provide our services, your data is shared with a number of different departments and organisations. We take great care when handling your data to ensure your safety.
|Who||What data is processed?||Why?|
|Al Muhsineen staff||Full data access||To process orders and provide our services and support|
|Pharmacy (Halliwell Late Night Pharmacy)||name, address, gender, date of birth, telephone number, email, prescription details||To fulfil prescriptions|
|Royal Mail||title/gender, name, address, telephone number||To deliver your item|
|LexisNexis||name, gender, date of birth, address||To verify your identity|
|Doctor's surgeries (optional)||title/gender, name, address, telephone number, date of birth, prescription details||As requested to inform your doctor of your order|
|OVH Cloud||Full data access (ISO 27001 compliant)||To provide the online service and store data you provide.|
|Elavon (Sage Pay)||title/gender, name, email address, payment card details including payment card and address||To process payments.|
|Mailchimp||email address, gender, birth year, country||To send emails about orders, products, services and important safety information|
|email address, details send by patients to Al Muhsineen.||To store files and documents|
|Google analytics||types and version of device, operating system, web browser, geographic location, referring web page, gender, age range, search term used to find us, IP address and network, pages visited on www.prescriptiondoctor.com, record of purchase||To provide statistics about website visitors in order to improve our services|
|Vonage||telephone number.||To send SMS messages regarding your order|
|TrustPilot (optional)||name, email address, submitted review text||Review aggregation service|
|General Pharmaceutical Council (GPhC)||Full data access|
|Police||as requested||Personal data requests (subject to GMC guidance on patient confidentiality)|
|Banks||name, address, email, telephone number||To manage cases of fraudulent card use only|
If you object to any of the ways we process your data, it is your right under the GDPR to restrict processing.
Please understand that some processing is necessary by law under GDPR Article 6 (1)(c) and Article 9 (h). Without processing certain data, we are unable to provide our products and services.
You can request to view all of your personal data we hold by sending an email to enquiries(a)prescriptiondoctor(dot)com. Upon request, we will provide all of your personal data in a readable and portable format.