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Opioid Policy

Opioid Painkillers, such as codeine, dihydrocodeine, co-codamol and co-dydramol, can be addictive Eea mobile practitioners needs to make certain that they're being used in a safe and proper manner. Because of this, follows the guidelines listed below:


  1. Just one type of opioid painkiller will be provided to a customer at any one time.
  2. In order for the doctor to review your consultation you will be required to provide comprehensive information on your condition. Your order may be delayed or even cancelled if you do not provide sufficient information.
  3. There's a maximum number of tablets/caplets/capsules which will be dispensed to a customer in any one order. follows the dosage guidelines recommended in the British National Formulary (BNF). You can refer to these before you proceed to your consultation.
  4. If a re-order is placed early, then order will be held with payment or declined.
  5. If we become aware that a customer has ordered from and also from different suppliers at the exact same time, we will reduce or decline the order so that the total quantity of medication supplied to any one person doesn't exceed the maximum BNF dosage guidelines.
  6. Customers are required to use their own Card to pay for an opioid and will be required to upload documents to 'my account' to verify their identity and delivery address.
  7. You are required to upload 2 forms of identification. You can do this by logging into my account using the login credentials you will have received in your welcome email.
  8. Your name and address on the documents must match those on your order and the proof of address document is dated within the last 6 months. Consultations will only be reviewed once this information is uploaded and verified. You have up to 5 days to complete this. This measure is a mandatory requirement we’ve put in place and is also in line with regulatory requirements to conduct customer due diligence.
  9. Eea mobile practioners are especially careful in prescribing for younger adults i.e. under 30, because it is extremely uncommon for individuals in this age group to have a condition that will require opioid painkillers.
  10. For patients 25 and under, permission will be requested from their GP before the doctor can review any consultations. In the event of failure to request information from their GP, orders will be declined.
  11. The billing address for the card must be the same as the delivery address. In occasional cases, a work address may be used, however, proof may be required.This can be managed via 'my account'.
  12. If several requests for opioid painkillers are received from the same address or within close proximity of a specific address, then these orders are likely to be declined, and accounts barred.


As a responsible provider of prescription medication, have put measures in place and is also in line with regulatory requirements to conduct customer due diligence. Has to take all necessary measures to make certain that people ordering opioid drugs are using them in an appropriate and suitable manner. Opioid drugs are dangerous if they are used incorrectly or for recreational purposes and this policy is in place to prevent against the medicines supplied from our partners from being misused in any way.

Customer Service