Your order will be delivered to you via Royal Mail next-day tracked delivery in discreet packaging.
All orders are secured inside plain packaging which gives no indication as to what it is or where it came from.
The test kit is sealed in a plain box, fastened together with a sticker. The box is then put in a plain, opaque, grey bag. The only information on the bag is your name and address, which you provide us.
Our STI tests are the same ones used by clinics and doctors, and are very accurate.
We will not send your results to your GP without your consent.
Our tests are supplied by TDL pathology.
No, you do not need a prescription or referral to order a testing kit from our website.
If you use all the lancets up while attempting to draw blood from your fingers, please call the number at the bottom of the instructions to get in touch with the laboratory.
They will be able to assist you with what you should do next.
Place the used lancets back in the box and mail them back to the laboratory. They will be able to dispose of them safely for you.
Do not throw away lancets via your household waste.
Place the unused lancets back in the box and mail them back to the laboratory.
Do not throw away any lancets via your household waste.
Yes, alcohol can cause dehydration which can make collecting samples of blood and urine difficult.
You should avoid drinking alcohol before taking the test.
You only need to fill the tube 3/4 of the way to provide an adequate sample.
For the most accurate results, you should take your urine test first thing in the morning.
If you have trouble drawing enough blood to provide an adequate sample, there are several steps you can do:
The best time to collect your blood sample is in the morning.
The amount of blood required is indicated by the fill line marked on the collection vial. You need to fill the vial to the marked line in order for an accurate test result.
There is no need to store or refrigerate your sample(s).
Once you have collected your sample(s), you should post them to our partnered lab, using the included free post envelope, at your earliest convenience.
Collect the sample on Monday, Tuesday, or Wednesday and post it the same day to ensure that the sample reaches the lab before the weekend.
Who should I contact if I have a problem?
If you have any issues with your order, our friendly customer service team are on hand to help.
How long will it take for my results to come through?
Your results will be available 2 days after the lab receive your sample.
How do I access my results?
Your results will be made available to you via your Prescription Doctor account.
What should I do if I receive a positive result?
If you receive a positive test result, a member of our medical team will contact you with advice on what you should do next.
Who should I speak to about concerns with my results?
If you have any concerns about the results you have received, contact our customer service team for assistance.
Many STIs can be asymptomatic, meaning that they do not cause any symptoms. The only way of knowing for certain whether you have an STI is by getting tested.
It is recommended to get checked for STIs every time you change sexual partners. For high risk individuals who are not in monogamous relationships, it's often recommended to get tested every 3 to 6 months.
If you are experiencing any symptoms of an STI, or have reason to believe you have been exposed to an STI, you should get tested to determine your status.
You should get tested as soon as you can after the incident of exposure to a sexually transmitted infection.
If you suspect a false-positive or false-negative, you should consider getting testing again.
It is also important to retest after receiving treatment to ensure the treatment has worked and the infection has cleared.
The only difference between our home testing kit and a test performed at a clinic is that you are in control of the testing process.
Our home testing kits allow you to conveniently test for STIs from the comfort of your own home at your own pace. Once you have collected your samples, you post it to our partnered lab at a time which suits you.
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