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Proctosedyl Ointment & Suppositories

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Prices from £24.99
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How to order
  1. Click on the green "Back To Get Started" button, then click "Start Consultation" button on the next page.
  2. Fill in our short consultation form.
  3. Choose delivery method and mode of payment.
  4. Our team of expert prescribers will assess whether medication is suitable.
  5. If you get the green light and it is deemed suitable, your order will be processed quickly and efficiently.
Confidential Service

Your privacy is important, Prescription Doctor are committed to keeping your details completely confidential.

This is why we also take steps to conceal your prescription products under two layers of packaging.

Delivery and Packing
Discreet Delivery?

We have a commitment to delivering a discreet service and understand your need for privacy. We ship all orders via a trackable courier using discreet, plain packaging.

Do I Need to Wait in All Day for Delivery?

Once your order is dispatched you will receive a tracking number via sms and email.

Do You Deliver on Weekends?

We deliver medications between Monday and Saturday. You can upgrade to Saturday delivery on Friday.

My Order Hasn’t Arrived What Should I Do?

You should receive a tracking number with your order which you can use this number to track your parcel online. This should give you a clear indication of where your parcel is. If you haven’t received your parcel in the time frame given by our couriers, contact your local depot to find out where it is. You can also contact our support team who will do this for you.

Can I Be Notified by Text?

On checkout you will be asked to leave your mobile number so our courier can text you about the delivery. This is also useful if the courier has problems finding your address. We will not use your mobile number for anything else.

Payment Methods
How Can I Pay for My Order?

You can pay for your order using credit, debit card or via bank transfer.

I Don’t Have a Credit Card, How Can I Pay?

If you don’t have a credit or debit card you can pay via bank transfer. We will give you a unique reference number at checkout along with details of how to make the transfer. Once the money has cleared in our account, we will process your order.

How Do You Keep My Details Safe?

We are a completely secure site and take many measures to ensure your details are kept safe. We understand that you have a right to extreme privacy when purchasing sensitive health medications. All information that you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Payment and refunds?

You can pay for your order using credit, debit card and bank transfer.

Card Payment: Please notify us that you wish to cancel your order. Your refund will show available In 1 - 3 days.

Bank Transfer: A member of our team will contact you requesting for your bank details. These details are only used to transfer the funds back into your account.

Treatment Information

Table of contents

Patient Reviews: How Proctosedyl Ointment & Suppositories Has Made a Difference

What is Proctosedyl used for?

Proctosedyl ointment is a topical haemorrhoid treatment which contains two active ingredients; hydrocortisone and cinchocaine.

Proctosedyl is available as a cream or suppositories. You can use Proctosedyl cream to treat both internal and external piles.

While Proctosedyl suppositories are only used to treat internal haemorrhoids, they can be used in conjunction with the cream to provide relief from both internal and external piles.

When applied to the affected area, Proctosedyl ointment provides relief from painful haemorrhoids (piles) for between 5 and 7 days.

You can buy Proctosedyl online from Prescription Doctor, following a quick consultation with one of our doctors. If approved by our doctor before 3pm weekdays, our UK pharmacy will dispense and dispatch your order the same day via a discreet next-day delivery.

What are haemorrhoids?

Haemorrhoids (piles) are small lumps in or around the anus, which develop due to increased pressure in the surrounding blood vessels, resulting in swelling and inflammation.

In many cases, haemorrhoids are painless and clear up after a few days. Other cases may be painful and discomforting. In these instances, you should speak to your doctor about available treatments.

It is possible to be unaware of the condition, but haemorrhoids can cause several unpleasant symptoms, including:

  • bleeding after passing stool
  • distended lumps hanging from the anus
  • itching around the anus (anal pruritus)
  • mucus discharge after passing stool
  • soreness, redness and swelling around the anus

Diagnosis of haemorrhoids is usually made based on the physical symptoms alone.

If you are experiencing haemorrhoids for the first time, or if you experience any rectal bleeding, you should see your doctor as soon as possible.

The main cause of haemorrhoids is often associated with excessive pressure exerted upon the blood vessels surrounding the anal area. There are numerous factors which contribute to the development of haemorrhoids, including:

  • age
  • bring overweight or obese
  • chronic diarrhoea
  • extended periods of sitting
  • heavy lifting
  • pregnancy
  • straining when constipated

There are various ways you can prevent haemorrhoids, including drinking plenty of water, eating a healthy and balanced diet enriched with fibre, and exercising regularly.

How does Proctosedyl ointment work?

Proctosedyl contains two active ingredients (hydrocortisone and cinchocaine).

Hydrocortisone is a corticosteroid (steroid) that reduces swelling and inflammation. It does this by inhibiting the production of inflammatory chemicals from cells.

Cinchocaine is a local anaesthetic. This block pain signals being sent to the brain along the nerves. It numbs the area of application and provides temporary relief from pain and itching.

Together, the active ingredients of Proctosedyl provide fast and effective relief from uncomfortable haemorrhoids.

Can Proctosedyl ointment be used for both internal and external haemorrhoids?

Proctosedyl ointment can be used to treat both internal and external haemorrhoids.

How do I use Proctosedyl ointment?

Proctosedyl ointment is applied directly onto the affected area.

Before applying the ointment, wash the affected area and dry it gently.

To treat external haemorrhoids:

  1. Wash your hands
  2. Squeeze a small amount of ointment onto your fingertip
  3. Gently rub a small layer of ointment over the painful or itching area
  4. Wash your hands after application.

To treat internal haemorrhoids:

  1. Wash your hands
  2. Screw the plastic application nozzle (provided) onto the tube
  3. Insert the nozzle into your back passage
  4. Squeeze the tube gently as you slowly pull it out
  5. Stay still for one or two minutes
  6. Wash your hands and the applicator nozzle after use

Always wash your hands after every application of this medicine.

What should I do if I use more Proctosedyl than I should?

Avoid applying more Proctosedyl ointment than necessary. Applying more Proctosedyl ointment will not treat your symptoms faster but may increase your risk of experiencing side effects.

If you feel that you need to use more of the medicine than recommended, it may indicate that this treatment is not right for you.

Speak to your doctor if you feel Proctosedyl is not working for you.

What should I do if I forget to use Proctosedyl when I should?

If you forget to use Proctosedyl ointment, use it as soon as you remember.

If it is almost time for your next dose, skip the missed and continue using Proctosedyl ointment as you normally would.

Do not use more Proctosedyl ointment to make up for a dose you missed.

Proctosedyl side effects and cautions

Before you start using Proctosedyl, it's important to read the patient information leaflet that comes with your medicine.

You can read the patient information leaflet for Proctosedyl ointment online.

The view patient information leaflet for Proctosedyl suppositories ontline, too.

If you have any concerns or doubts about any of the information within the patient information leaflet, speak to your doctor or discuss your concerns with a pharmacist.

Side effects

All medicines have the potential of causing side effects, though not everybody gets them.

Possible side effects of Proctosedyl may include:

  • Blurred vision
  • Skin rash
  • Thinning of the skin

This is not a complete list of side effects associated with Proctosedyl. For further information regarding the safety of Proctosedyl, read the patient information leaflet enclosed with your treatment.

If you experience any side effects, regardless of whether they are listed above or in the patient information leaflet, report them to your doctor.


Do not take Proctosedyl if you are allergic to any of its ingredients listed in the patient information leaflet.

If you experience the signs and symptoms of an allergic reaction, stop using the medicine immediately and seek appropriate medical attention. Signs of an allergic reaction include:

  • Rash
  • Breathing trouble
  • Difficulty swallowing
  • Swelling of the lips, face, tongue or throat

Who should not take Proctosedyl?

Proctosedyl is not suitable for everyone. Speak to your doctor before using Proctosedyl if you are:

  • breastfeeding
  • pregnant or planning on becoming pregnant
  • taking HIV medication (ritonavir, cobicistat)

Will Proctosedyl interact with any other medicines I am taking?

Please inform our prescriber of all the medicine you are taking, including prescription, over-the-counter and natural medicines such as health supplements.

How to stay safe when taking Proctosedyl?

Avoid getting this medicine in your eyes. If you accidentally get Proctosedyl ointment in your eyes, rinse them out with water. If you experience pain in your eyes, even after rinsing your eyes, seek emergency medical attention.

Do not use this medicine for more than 7 days. If you accidentally use this medicine for more than 7 days, inform your doctor as soon as possible.

Always store Proctosedyl ointment out of the sight and reach of children and pets.

Frequently asked questions about Proctosedyl

Are haemorrhoids and piles the same?

Haemorrhoids and piles are the same conditions. Pile is a colloquial term for the condition.

Will Proctosedyl affect my ability to drive?

If you experience visual disturbances while using Proctosedyl, do not drive or operate machinery.

Can I drink alcohol while using Proctosedyl?

It is unlikely that Proctosedyl will be affected by alcohol.

However, you may want to reduce your intake of alcohol while you have haemorrhoids. Alcohol can cause dehydration and constipation, which can worsen the symptoms of haemorrhoids.

Can I use Proctosedyl while pregnant or breastfeeding?

If you are pregnant, intend on becoming pregnant or breastfeeding, you should speak to your doctor for further advice before using Proctosedyl.

Is proctosedyl available to buy over the counter?

Proctosedyl is only available on prescription.

You can get a prescription for Proctosedyl online from Prescription Doctor. Simply fill out our online medical form for our prescribers to review. If your order is approved before 3pm on a weekday, our pharmacy can dispatch your item the same day.

Table of contents

What is Proctosedyl used for?

How does Proctosedyl ointment work?

How do I use Proctosedyl ointment?

Proctosedyl ointment side effects and cautions

Frequently asked questions

Treatment information

  • Product Name: Proctosedyl
  • Active Ingredient(s): Hydrocortisone and Cinchocaine
  • Manufacturer: Sanofi
  • Administration: Topical
  • Presentation: Ointment
  • Exemption: Prescription Only
  • Application: Adults with painful haemorrhoids
  • Description: A topical anaesthetic for relieving the pain and discomfort of piles
  • Drug class: Local anaesthetic
  • Alcohol consumption: No influence
  • When breastfeeding: Tell your prescriber if you are breastfeeding
  • When pregnant: Tell your prescriber if you are pregnant
  • Price: 24.99 GBP
Click here to view the Proctosedyl Ointment & Suppositories - Patient Information Leaflet

Authored & Reviewed By

Mohamed Imran Lakhi

Mohamed Imran Lakhi

MPharm - Lead Pharmacist
Imran Lakhi is the superintendent pharmacist and founder at Prescription Doctor. He has been at the core of our team.

Published on: 25/02/2019 Reviewed on: 13/03/2024

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